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The conduct certificate: Ed-tech self-regulation code is ready. Test begins now.

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A student listens to the lecture of his teacher during an online class via the Zoom app.

Synopsis

The ed-tech industry is set to adopt a self-regulatory code and a system of grievance redressal following a spate of consumer complaints and a rap from the government. What does the code entail, and will it provide succor to affected consumers?

Remember Wolf Gupta? That was the character from the advertisements of ed-tech startup Whitehat Jr, who apparently secured a plum job with Google, thanks to learning how to code early in life, but who later turned out to be fictitious. The controversy and the backlash that followed brought to the fore the abrasive side of India’s ed-tech sector, in which some players aggressively instil the fear among parents that students might fall behind if

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