Another Ola S1 Pro dangerously goes into reverse mode: here’s what happened

Ola customer care unable to fix the issue

My E scooter dream was very short lived:

Used @OlaElectric scooter for a week. Then one day,there was a car parked haphazardly in the middle of the road. I just pulled the scooter back and it activated Reverse mode.. When I accelerated further, it went in reverse direction (1/n)

— Agent Peenya (@Themangofellow) April 5, 2022

A Twitter user, who goes by the name Agent Peenya on the site, tweeted that he used an Ola electric scooter for a week. On a particular day, he pulled the scooter back because a car was parked haphazardly in the middle of the road. The user pulled the scooter back, which accidentally activated the reverse mode. When he accelerated it, it automatically went in the reverse direction. 

The user revealed that he received a few scratches on his body as well as the EV, but since it was not a busy main road, he luckily managed to escape without any serious injuries. However, he claims his ordeal did not end there as he called Ola Electric’s roadside assistance who told him to wait for two hours. He apparently didn’t get a response for 48 hours.

Two days later, Ola collected the EV but returned it a week later, apparently untouched. The user complained again, after which Ola told him they’ll deliver a new scooter but got the original one back again. The company later claimed it had fixed the issue but the user says he didn’t have the guts to use the scooter again, so he sold it to a relative.

The user later posted an update on Twitter saying Ola Electric’s regional service head got in touch with him, acknowledged the issue and ensured that it has now been fixed for all customers.

All these issues come after Ola CEO Bhavish Aggarwal announced last month that the Ola S1 Pro price in India will be hiked from the next purchase window.