With digitalization, the doctor can easily care for critical patients from wherever he is: Manikandan Ramalingam, Indium Software – ET HealthWorld
Shahid Akhter, editor, ETHealthworld, spoke to Manikandan Ramalingam, Senior Vice President -Application Engineering and Low Code practice at Indium Software, Chennai, to find out more about the digital transformation in critical care.
The Healthcare market (critical care)
The market is on the verge of drastic change now. What we have experienced so far is going to be completely different. In the future, what we will see is decentralised care and a lot of problems in terms of the last mile. But what we will experience in the near future due to the digital transformation is going to be completely and radically different, where the doctors and the care will reach the patients on time.
Digital Transformation in Healthcare-Trends
The trend nowadays in terms of digital transformation, or digitalization, per se, is a paradigm shift. Earlier, it used to be 10 years, you see a change, the five years you see a change. Now, it’s not like that. You will see changes happening every six months. You have experienced it in the financial markets, right? How UPA has penetrated, how frequently we have been using QR codes to scan and get things. That’s the rate of change we are looking at with digital transformation happening.
Digital Transformation in Healthcare-Challenges
As we go along with all these recent developments, there are a lot of challenges in terms of regulations. When you look at ethics, you are looking at credit card fraud, which is happening much more often than it used to be a long time ago, and online transaction fraud. All those things are the challenges we are looking at by moving to digital. But equally, if you look at those challenges, there are remediations the industry is implementing, particularly if you look at healthcare.
Critical care-Challenges
Earlier, we used to have centralised ICUs, and we had specialists visiting the ICUs and doing things. Then trends changed. They started having a command center wherein the specialist would be there and there would be a camera monitoring each bed. They used to give instructions to the caregivers in the ICU on the next steps. Now, those are all cost-intensive. It’s going to take a lot of time for people to move, and in ICU, time is critical. It’s between life and death, and time is very important. Now, the trend is that we have decentralised all those things. If you look at a specialist or intensive care specialist from home, using their mobile device or a tab, if they can talk to the caregiver in the intensive care unit, and take care of the next steps, that’s going to change the game.
In terms of intensive care, if you look at tele ICU, it was a team where the command centre was there, and people were centralised in one location, still giving remote care. But now things are changing. The digital transformations have helped decentralise the whole phenomenon, and from wherever the doctor is, the specialists can take care of the critical patients in ICUs with ease.
At Indium , we focus on digital engineering. We make technology work. That’s how we work. We look at problems, take those problems, and look at what is the best possible solution, which is cost-effective as well. And we apply the right technology and arrive at the solutions.
Remote Critical Care
Apart from the critical care thing, which I just spoke about, we are engaged with physicians in creating patient connect. This is the critical care part. It is one part when the patient gets admitted, and then there is a use case where the doctors have to talk to the caregivers. But in the other case, the doctors have to communicate with the patients who are not in the hospital. The patient interaction park is a one-use case we have implemented for our customers.
But if you take healthcare on the other hand, the health insurance part of it, we are helping a lot of customers implement their health care systems, including integrating the providers with healthcare, claims, and everything. That’s also an area that we are really focused on.
We have many customers in that area as well. Indium software is partnered with AWS, and we are going to partner with a few other cloud providers in the near future. Then we are partnered with Mendix, who is a low-code provider, and we have partnerships with Microsoft and some of the critical players in the software domain.
Partnership-Mendix (a low-code platform)
In terms of our Mendix partnership, Mendix is a low-code platform that can be used in enterprises. It’s a beauty that traditional software development takes, let’s say, six months to produce the software. In Mendix, we can do it within two to three months. That’s the way Mendix helps. Typically, the low-code platforms do drag and drop, with some functionalities implemented already. So that’s something we are invested in a lot. And we have 150 plus experts who have certification in Mendix who are helping our customers realise their digital transformation faster.
Indium – Future Investments
Indium is focused on growth. We are investing in our talent with the pandemic. People can work from anywhere, so we are making use of that facility as well. So, we are growing well, and we want to make our customers extremely successful in their digital transformation journey as well. Our investments in our talent are to make sure that tomorrow we are better positioned to address all our demands on time and to ensure our customers are successful and our own people are successful in their careers.
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