Why Global Businesses Need to Rethink Customer Support
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Imagine, if you will, a UK-based entrepreneur who founds a company that grows to operate on the global stage.…
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Customer Service
4 Ways to Revolutionize Your Customer Experience in The Metaverse
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The metaverse is a new frontier for everyone. For businesses, both in and outside of the metaverse, it can be…
Business Owners Make a Strong Case for Responding to Online Reviews
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Behind the Review host and Yelp's Small Business Expert, Emily Washcovick, shares a look at this week's…
Leading International Airline Selects eGain Knowledge Hub™ to Elevate Customer…
SUNNYVALE, Calif., Sept. 15, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that…
3 Ways To Boost Sales With Existing Customers
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It's a challenge as old as commerce itself: how do I sell more products and services to my customers?…
Sometimes Change is the Best Ingredient in Small Business Success
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Behind the Review host and Yelp's Small Business Expert, Emily Washcovick, shares a look at this week's…
5 Emerging Customer Experience Trends Your Brand Should Know
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The demand for an excellent customer experience is increasing as new technologies emerge. Nowadays, it's not…
Clay Dover of Velvet Taco on Building Brand Loyalty with LTOs
Takeaways from this episode:
W.T.F (Weekly Taco Feature) — A part of Velvet Taco's "Innovative Promise" is that they will continuously try new things. The biggest display of…
Why Customer Communication Is Key, Especially With Inflation
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Across the globe, in every corner of the economy, businesses are struggling to predict and adapt to the…
How to Understand Customer Needs
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We all know that businesses are supposed to solve problems. But more important to problem-solving is a…