Customer Relationship Management

Opinions expressed by Entrepreneur contributors are their own. Without satisfied customers, your business is in trouble, and the experience your customers have with your…

Businesses hope the artificial-intelligence technology behind ChatGPT can turn ordinary chatbots into impressive fonts of information, potentially transforming customer service. But many…

When Salesforce Inc. bought the messaging application Slack for $27.7 billion almost two years ago, it said the marriage would “transform the way everyone works…

Opinions expressed by Entrepreneur contributors are their own. Customer loyalty is the holy grail of a high return on your investment. However, many people tend to think and…

Opinions expressed by Entrepreneur contributors are their own. Tumultuous times have a way of altering our approach to many things — especially the decision-making process.…

Opinions expressed by Entrepreneur contributors are their own. As we close out 2022, sales and marketing teams everywhere are evaluating the year's performance. They're…

Opinions expressed by Entrepreneur contributors are their own. We hear it all the time: Businesses are more digital than ever before, and this continues to affect almost…

by Amit Gandhi According to the latest study by Markets and Markets, a market research company, the global healthcare Customer Relationship Management industry is expected to reach USD 17.4…

Opinions expressed by Entrepreneur contributors are their own. Believe it or not, entrepreneurs sometimes forget exactly what their challenging, business-building work is…

Opinions expressed by Entrepreneur contributors are their own. Brand equity, loyalty or affinity are really just terms used interchangeably to describe trust. While all…