Sky Broadband DOWN again: Huge outage leaves thousands offline for second time in 24 hours

It’s been a rough 24-hour period for Sky Broadband customers. After a fault left thousands of people offline in the middle of the night, another fault has cropped up in the last few minutes. The issue, which is currently unexplained, has left more than two thousand Sky Broadband customers scrambling without an active internet connection. With millions still working and studying from home, an internet outage can be devastating. 

Sky customer service representatives, who operate the @SkyHelpTeam account on Twitter, have been replying to frustrated customers who find themselves offline. Dozens of Sky Broadband customers have flooded the social media account to complain about problems with their home broadband connection.

Sky has yet to reveal the cause of the latest broadband issue.

However, some customers have suggested the problem could be related to the DNS. For those who don’t know, a DNS is essentially a phonebook for your gadget. The first thing that happens when you type a URL into your browsers’ address bar – like express.co.uk, for example – is your device translates that text into an IP address that it understands – something like 192.168.1.1. To translate the human-friendly web address into the computer-literate IP address, your machine uses a DNS. This acts like an enormous phonebook that tells your browser what IP address it needs to load to take you to the website you’re looking for.

Independent website DownDetector, which monitors social media to track whether web services and online apps are working correctly, has recorded a huge spike in reports from disgruntled customers. More than a thousand people have complained about their internet connection going offline.

More to follow, please refresh the webpage for the latest information…