Delivery delays are putting a damper on the holiday cheer of Shopee’s buyers, sellers, and riders, who say that their complaints have been ignored by the online shopping platform.
“Shopee should immediately address the shipping delay which deeply affects the sellers and customers using the shopping platform. These delays have been occurring for quite some time now and the stakeholders are caught in its incompetence,” Ronald Gustilo, Digital Pinoys’ convener and national campaigner, told BusinessWorld.
On social media, netizens have been speculating that riders have been quitting due to low pay, resulting in parcels stuck in sorting hubs despite notifications that they have been dispatched.
Based on conversations with riders, Digital Pinoys said that the delays can likely be attributed to a manpower shortage.
“Riders have been complaining but they’re afraid to complain openly so sometimes they just air out their grievances through people like me whom they know sympathize with them,” Mr. Gustilo said via Zoom.
Posts on the Shopee Sellers Support group on Facebook describe parcels being kept in sorting hubs for up to a week instead of the usual one day, despite being located near the recipients.
grabe delay ni shopee sa deliveries nila huhu nasa antipolo delivery ce na yung mga packages ko nung isang araw pa uxto q na sila sunduin beh
HAHAHAHAHAHAHAHAHAHAHAHA pic.twitter.com/uTzMtTlV59
— ًsolace (@solarezsystem) December 17, 2022
Online shop Happy Finds shared a photo of a gift exchange gone wrong, with the receiver holding up a screenshot saying that the package is still in transit:
Lauren S., a 25-year-old professional in Metro Manila, who was notified by the app that her “order may be delayed due to high order volume,” said that the “wait time has gotten too ridiculous to bear,” in a Dec. 19 Messenger conversation with BusinessWorld.
Her order, placed on Dec. 12, was shipped by J&T Express from Quezon City. The parcel has been sitting in the sorting facility for a week and will be delivered by Dec. 23, according to the tracker in the app.
“I’d get it if my order came from outside Metro Manila, but right now this order is from a store in QC and I’ve brought from them before! It never took this long,” Lauren said.
Meanwhile, Judy P. Ingcoco, a seller at Shopee, told BusinessWorld on Dec. 20 that it has been frustrating to have no control over the delays.
One of her orders was placed on Dec. 7 and had departed from the sorting facility in Navotas on Dec. 9, but remained in the Makati delivery hub for 10 days. In another instance, her items in Pasay were never picked up by Shopee Express.
“There are delayed pick-ups now which have led to my shop’s ratings going down,” said Mrs. Ingcoco via Messenger.
As of Dec. 20, Shopee has not responded to BusinessWorld‘s inquiries on the matter. — Brontë H. Lacsamana
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