Microsoft: Hexaware, Microsoft collaborate for generative AI-powered innovation – Times of India

Tenjin for Knowledge Services, Hexaware’s knowledge ecosystem solution, is the cornerstone of this collaboration. Tenjin capitalises on the transformative capabilities of generative AI technology to construct dynamic, scalable and high-precision knowledge ecosystems.
“Our vision is to empower businesses in building a robust AI foundation that scales securely and responsibly, keeping them at the forefront of technological evolution,” said Siddharth Dhar, corporate vice president & global head – digital IT operations at Hexaware.

“We are committed to building on our momentum with Microsoft on AI-driven solutions and co-innovating to enable businesses to realise comprehensive business value at an unprecedented pace,” Dhar added.
This platform uses Microsoft Azure OpenAI Service and offers powerful features, including an intuitive UI, custom learning modules, seamless integration with partner ecosystems, and customisable dashboards with actionable insights.
The product addresses the constraints of conventional knowledge builders, equipping organisations with superior collaboration and knowledge dissemination capabilities, and paves the way for informed decision-making and enhanced customer satisfaction.
“At Microsoft, we are committed to helping our customers and partners unlock the potential of AI to drive innovation and transformation. Hexaware’s domain expertise and focus on AI and automation position them to drive innovation with Microsoft Azure OpenAI Service,” said Dhanniya Venkatasalapathy, executive director – cloud solutions, Microsoft India.
“Together, we are using the power of generative AI to create dynamic, scalable, and high-precision knowledge ecosystems that will enable organizations to make informed decisions and deliver high quality customer experiences,” Venkatasalapathy added.
Hexaware claims that with Tenjin for Knowledge Services, organisations have reported a tenfold increase in efficiency, a 30-40% surge in customer satisfaction and an 80% reduction in knowledge ecosystem management costs.