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Infosys gets a call over bugs in new income-tax portal. Here’s a look at what led to the debacle.

Andrew McCollum

From left, Nandan Nilekani, co-founder and chairman, Infosys; and Nirmala Sitharaman, minister of finance and corporate affairs

Synopsis

The finance ministry will surely ask the company to explain how it plans to fix the glitches. But how did a project executed by a leader in the business run aground and how long will it take to fix, especially as the return-filing season approaches its peak?

It is not the type of Monday anyone would want, but that’s what lies in store for the senior management of Infosys. In about 24 hours, Infosys executives are due for an uncomfortable time. The finance ministry has asked the company to attend a meeting to explain how it plans to fix the income-tax filing portal, which is still full of glitches since it launched a fortnight ago. These glitches have slowed down the process of tax reconciliation and

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