Earlier, ICICI Bank’s net banking portal was down and customers took to Twitter saying that they were unable to complete payments via online banking. A few others reported that their payment was stuck.
As per Downdetector, a platform that provides users with real-time information about the status of various websites and services, there has been a problem with the online banking portal of the ICICI Bank.
At the time of writing, 72% of users complained about issues with online banking, 25% said they were facing issues with mobile logins and 4% had problems with credit card payments.
ICICI bank outage
According to Downdetector, ICICI Bank outage and reported problems map, the issues were witnessed in Delhi, Mumbai, Bengaluru, Chennai and Hyderabad.
“look like internet bank website is down, not able to login personal a/c. Facing Intermittent issue..,” said one customer.
“I confirm. Your internet banking portal is down. Please confirm the ETA,” another added.
“please change your handle to @icicibankdoesntcare, as your app and site is down for hours now and even your CS agents are not aware. For a major banking site, you sure behave like a local cooperative bank. PATHETIC,” a user posted.
“Frequent errors during payment processing today- Netbanking, UPI payments. Can you sort out the issue,” another user added.
Meanwhile, the bank hasn’t issued a statement yet. The bank’s customer care account has been suggesting people to call the bank helpline number.
“We apologise on behalf of, ICICI BANK Team sorry About Your Concern Please Reach Us Our 24/7 Helpline No 82407 96064 Any Issue for the inconvenience caused to you. to assist you better thanks,” it said.
SBI outage
Earlier this month, some users complained that the servers of the State Bank of India were not working properly due to which many services, such as net banking, UPI, YONO app, were reported to be down.
Customers also took to Twitter to report the issue, saying that their credit card payments were delayed due to an SBI service outage.
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