foodpanda S’pore launches new Rider Hub – expands suite of free courses for delivery partners

foodpanda Singapore announced today (November 18) that it launched its new Rider Hub at Upper Circular Road, which supplements an existing one located along Upper Bukit Timah Road.

This new hub allows its delivery partners to rest and relax in between delivery shifts. It has a dedicated lounge space that has charging stations, beverages, as well as entertainment systems, which include a darts machine and game consoles.

The Rider Hub will also serve as a location for the onboarding of new delivery partners, collection of delivery equipment and replacement of old equipment. Delivery partners who require assistance on any rider-related matters can also speak with area managers who can provide in-person support.

This initiative is part of foodpanda’s efforts to better serve and support its delivery partners, as it continues to extensively invest in their welfare.

Strengthening support for delivery partners

In addition, foodpanda has also expanded its suite of self-improvement courses on e-learning platform Gnowbe, which was first made available to delivery partners in January 2021.

The six new complementary courses cover topics such as financial literacy, job hunting, and language skills.

All foodpanda delivery partners can access a library of over 200 interactive educational courses ranging from digital skills, leadership and management skills, to customer service. The courses are broken down into bite-sized lessons that require about 15 minutes to complete, which makes it easier to fit in the delivery partners’ busy schedule.

iPads will also be available at the Central Hub for delivery partners who wish to take a course while on their break.

Besides that, foodpanda also enhanced protections for its delivery partners with higher coverage for those who are on shift:

• Accidental Death: One-time payment of S$70,000 (previously S$30,000)
• Accidental Medical Expenses: Up to S$1,000/accident 
• Daily Hospital Cash: Up to S$50/day (up to 14 days) 
• Permanent Total/Partial Disablement: Up to S$70,000 (previously up to S$30,000)

For coverage outside of their shift hours and additional protection for themselves and their families, foodpanda delivery partners can purchase subsidised insurance packages from NTUC Income and insurtech firm Igloo.

Other benefits for foodpanda delivery partners include free access to personalised mental health support via Intellect, discounts of up to 30 per cent off on fuel purchases from Esso, and discounted prices from foodpanda’s e-bike partners for those who wish to convert to e-bikes and free bicycle rentals.

Delivery partners are also rewarded for their service through the Bamboo Rewards programme which allows them to redeem prizes such as vouchers and foodpanda merchandise. 

“Our delivery partners are extremely important to us and we are dedicated to ensure that their time with us is fulfilling and worthwhile. It is important that we take into consideration the evolving needs of our delivery partners, and support them with expanded upskilling opportunities and enhanced protections,” said Darryl Chua, Operations Director at foodpanda Singapore.

“With our enhanced protections, we want delivery partners to have a peace of mind while on shift. Recognising that some of our delivery partners may be working towards other personal goals, we hope that the upskilling courses will provide them with the additional skills to pursue their passions.”

To celebrate the launch of its new Rider Hub, foodpanda organised a two-day event, where delivery partners can enjoy carnival games, food and drinks. Those who are interested to sign up as a foodpanda delivery partner can also find out more by speaking to staff at the Rider Hub.

Adding to the festivities, delivery partners can pen down their Christmas wishes on paper ornaments and hang them on the Christmas tree at the Rider Hub. Three wishes will be fulfilled by the foodpanda team by the end of the year, as a gesture of appreciation for their dedication and hard work so far.

Featured Image Credit: foodpanda