Qantas dismissed some of these concerns in a statement on its website after the program, stating the carrier would “never, ever compromise on safety”, before citing the safety watchdog’s confidence in the airline.
Australian and Internation Pilots Association president and Qantas training captain Tony Lucas said the lack of safety incidents highlighted by CASA reflects the hard work of pilots, flight attendants and engineers who have had to deal with disrupted workflow since the outsourcing decision, and not the company itself.
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“Daily operations now require an increased level of vigilance because of an increase in disruptions,” Lucas said. Seemingly benign errors, he said, such as incorrect catering had a big effect on workflow.
“Every wait pushes us to closer to curfew or work limits, which causes increased pressure. These things used to happen once a day, now it’s every flight.”
Transport Workers Union secretary Michael Kaine said the regulators must urgently investigate Qantas’s supply chain before a “catastrophic event” happens, and doubled down on his calls for Joyce’s resignation.
“Last night’s Four Corners episode rocked the nation exposing Alan Joyce’s obsessive disdain for his own workforce and his calculated efforts to splinter the industry to drive down pay and conditions.” Kaine said.
“Nothing about any of this is in the interest of Qantas customers or the public, who spent billions bailing out the airline during the pandemic. There’s no two ways about it, the toxic culture and supply chain bullying will not end until Joyce is gone and a fresh Qantas team put in place.”
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